1. Order Placement
Orders can be placed via our website, phone, or WhatsApp.
Once your order is confirmed, you will receive a confirmation message with the expected delivery time.
Orders must be placed before [cutoff time] for same-day delivery. Orders placed after this time will be scheduled for the next available delivery slot.
2. Order Processing & Preparation
All orders are freshly prepared and carefully packaged to maintain quality and freshness.
If an item is unavailable, we will contact you to offer a substitution or refund.
3. Shipping & Delivery
Delivery Areas: We currently deliver within Cairo.
Delivery Time: Standard delivery is within 3 hours from order confirmation.
Delivery Fees:
Free delivery for orders above 50 EGP.
A delivery fee of 60 EGP applies to orders below the minimum amount.
Our delivery team ensures your order arrives in perfect condition, using insulated packaging for temperature control.
4. Order Tracking & Updates
Customers will receive real-time updates on their order status via SMS, email, or WhatsApp.
For urgent inquiries, you can contact our customer support team at [Phone/WhatsApp].
5. Cancellations & Modifications
Orders can be modified or canceled within 30 minutes of placing them.
Once the order is out for delivery, cancellations are not possible.
6. Receiving Your Order
Please ensure someone is available to receive the order at the specified address.
If no one is available, we will attempt to contact you. Additional delivery attempts may incur extra charges.
7. Issues with Your Order
If you receive the wrong item or your order arrives damaged, please contact us within 24 hours with photos for verification.
See our Return & Refund Policy for resolution options.