At Farm House we want every order to be perfect. Because fresh meat is perishable, here is how returns and refunds work.
1. When we accept a return or refund
- The product arrives spoiled or damaged.
- You receive the wrong item.
Please report any issue within 24 hours of delivery.
2. How to request a return or refund
Call or WhatsApp us on 0120 089 1111, or email info@farmhouseeg.com, with:
- Your order number
- Photos of the product
- A short description of the issue
Our team reviews every request and replies within 2 hours.
3. How we make it right
- A replacement at no extra charge
- A refund to your original payment method
- Store credit for your next order
4. Exceptions
- Products that were not stored correctly after delivery.
- Personal taste preferences.
5. Contact us
Phone and WhatsApp: 0120 089 1111
Email: info@farmhouseeg.com